Ddlivery policy

SHIPPING

• Can I track my order?

When we start processing your order, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.
You can also track the status of your package here: Track Your order

• Can I change my order?

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.

• Can I cancel my order?

As long as the order is not shipped, you can cancel it anytime by contacting us via ranny@irockbrook.com
However, if your order has already been shipped, you'll have to return the products yourself

• My address is written incorrectly in the order confirmation - what can I do?

Contact us at ranny@irockbrook.com as soon as possible.

• I received my package, but my order is incomplete, incorrect, or missing - what do I do?

We are sorry for the inconvenience caused to you, please contact with us via ranny@irockbrook.com and we will help you to solve the problem immediately.

DELIVERY

• How much does shipping cost?

Standard shipping rates for all regions are automatically calculated based on your location.

• Which countries do you ship to?

We can ship to 72 countries including the United States, Canada, Malaysia, Singapore, Australia, Brazil, Russia, India, Indonesia, Thailand, Germany, Italy, Poland, etc.

• How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order within 3 business days.

• How long does shipping take?

NORMAL EXPRESS: 5-60 business days based on your location

FASTER EXPRESS: 5-25 business days based on your location

Any other question, please contact us at ranny@irockbrook.com